Shipping policy

Shipping Policy

Effective Date: September 13, 2026

Welcome to Kakandora! We specialize in high-end, premium embroidered t-shirts crafted specifically for the Gen Z aesthetic. We are committed to delivering your orders safely, efficiently, and transparently. Please review our shipping policy below to understand our processing times, methods, payment terms for custom orders, and delivery guidelines.

1. Order Processing & Dispatch Timelines

We process and dispatch orders from our fulfillment center based on the type of product ordered:

Standard / In-Store Designs: All standard or ready-to-ship embroidered t-shirt orders are processed, packed, and dispatched within 2 days of order placement.
Custom & Personalized Orders: Because custom embroidered pieces require specialized design verification, digitizing, and bespoke crafting, we require prepaid payment only for all custom orders (Cash on Delivery is strictly not accepted for custom designs). These customized pieces are crafted, quality-checked, and dispatched within 3 to 4 days of order confirmation and payment receipt.

2. Shipping Methods & Delivery Timelines

Once your order has been successfully dispatched from our warehouse, estimated transit times depend on your delivery location:

Domestic Shipping (India):
- Standard Delivery: Typically takes 3–6 business days from the date of dispatch, depending on the destination pin code.
- Express / Metro Delivery: Deliveries to major metropolitan areas may arrive sooner, usually within 2–4 business days post-dispatch.
International Shipping:
- For our global Gen Z community, international shipping timelines typically range between 10–21 business days post-dispatch, depending on destination customs clearance and local courier partners. International shipping fees and applicable local duties/taxes are calculated at checkout.

Please note: Delivery timelines are estimates and may occasionally be delayed due to unforeseen logistical challenges, public holidays, regional weather conditions, customs inspections, or remote delivery locations.

3. Shipping Partners

To ensure reliable and secure delivery of your premium apparel, we partner with trusted national and international courier services and logistics providers. All shipments include tracking capabilities from our facility right to your doorstep.

4. Shipping Fees & Charges

Domestic Shipping Fees: Standard shipping fees are calculated at checkout based on your delivery address, package weight, and order value. Any applicable shipping charges will be clearly displayed before you complete your payment.
Free Shipping Promotions: From time to time, Kakandora may offer free shipping promotions on qualifying domestic or international orders. Keep an eye on our website for active promos!
International Shipping Rates: Calculated dynamically at checkout based on destination country and volumetric weight.

5. Order Tracking Information

Once your order is dispatched, you will receive a confirmation email and/or WhatsApp message containing your tracking number and a direct link to monitor your shipment's progress in real-time. If you do not receive tracking details within the expected dispatch window, please reach out to our support team.

6. Damaged, Lost, or Delayed Shipments During Transit

Transit Damage: If your package arrives visibly damaged or tampered with, please record a continuous unboxing video starting from the unopened package, as required by our return policy, and notify us immediately.
Lost Shipments: If your tracking status shows no movement for an extended period or your package is officially declared lost in transit by our logistics partner, Kakandora will coordinate an investigation and arrange for a replacement or resolution.
Incorrect Addresses: Please ensure that your shipping address and contact phone number are entered correctly at checkout. Kakandora is not responsible for packages delayed or undelivered due to incorrect or incomplete addresses provided by the customer.