Refund policy

Kakandora Return and Refund Policy

Effective Date: September 12, 2026

Thank you for shopping with Kakandora! We take great pride in the quality of our products and want to ensure you have a transparent shopping experience. Please read our policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

1. Policy Overview

At Kakandora, we operate under a strict no-refund policy. Once an order is successfully processed and shipped, we do not offer monetary refunds under any circumstances. However, we stand by the quality of our standard products and offer replacements and exchanges in strict accordance with the guidelines detailed below.

2. Eligibility for Replacements

We want to ensure you receive your items in pristine condition. You are eligible to request a replacement under specific qualifying conditions:

Timeframe: All replacement requests must be raised within 7 days of the delivery date.
Condition: Items must be unused, unworn, unwashed, and in their original packaging with all tags intact.
Mandatory Proof: Every replacement claim for damaged or defective goods must include valid visual verification as outlined below.

3. Defective or Damaged Items

If you receive a product that is defective or damaged, you are eligible for a replacement within 7 days of delivery. To successfully claim a replacement, you must provide:

Unboxing Video (Mandatory): A continuous, unedited video of the unboxing starting from the unopened package, clearly showing the shipping label, package condition, and the entire unpacking process.
Picture Proof: Clear, high-resolution photographs highlighting the specific defect or damage on the item.

Please note: Requests submitted without a clear unboxing video and photo proof will unfortunately not be accepted.

4. Custom Designs (Non-Returnable)

Final Sale: Items featuring custom designs, personalized prints, or made-to-order specifications are strictly final sale.
No Replacements or Returns: Because these pieces are uniquely created for you, we cannot accept replacements or exchanges unless the item arrives severely damaged due to our manufacturing error (which is subject to verification via the mandatory unboxing video).

5. Exchanges (Standard Designs)

If you purchased an in-store or standard design and wish to exchange it for a different size or variant, we are happy to accommodate your request under the following conditions:

Eligibility: Requests must be made within 7 days of delivery.
Item Condition: The item must be unworn, unwashed, and in its original packaging with all tags attached.

6. Return Shipping & Costs

Shipping responsibilities for exchanges and replacements depend on the nature of the request:

Our Error (Defective/Wrong Item): If the exchange or replacement is due to our error (e.g., wrong item or defective product shipped), Kakandora will cover all associated return and replacement shipping costs.
Customer Preference (No Defect): If the item has no defect and you simply wish to exchange it for a different size or variant, all return shipping costs must be borne entirely by the customer.

7. Contact Information

If you have any questions or wish to initiate a replacement or exchange, please reach out to our support team with your Order Number, clear reason for the request, and any required proof (unboxing video/photos):